FAQ
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Everything you need to know about our e-commerce logistics services
About Fastrack
Who are Fastrack Logistics?
Fastrack Fulfillment isn’t just another logistics company — we’re your dedicated growth partner. Founded by experienced eCommerce sellers and distributors, we know firsthand the challenges of scaling a business because we’ve been there ourselves. With a foundation in brick-and-mortar logistics since 1992 and eCommerce operations since 2012, Fastrack was built to solve the very fulfillment issues we once encountered.
Our 20,000+ sq. ft. facility, automated fulfillment solutions, and real-time inventory management system provide full visibility and control over your operations. Powered by innovation and guided by your success, Fastrack Logistics is committed to keeping your business moving forward — faster, smarter, and more efficiently.
What types of businesses does Fastrack work with?
Fastrack Fulfillment partners with a wide range of businesses — from emerging eCommerce brands and established online retailers to wholesale distributors and subscription box companies. Whether you’re scaling a startup or optimizing a high-volume operation, our fulfillment solutions are built to adapt to your business model.
We specialize in supporting sectors such as consumer goods, health and wellness, beauty, toys, and food products, offering the flexibility and reliability needed to keep your supply chain running smoothly.
What sets Fastrack apart from other 3PL providers?
Fastrack Fulfillment provides a complete suite of end-to-end eCommerce logistics solutions designed to simplify your operations and accelerate growth. Our services include:
- Receiving & Storage: Secure, organized warehousing in our 20,000+ sq. ft. facility with real-time inventory tracking.
- Pick, Pack & Ship: Fast, accurate, and hands-free fulfillment designed to meet strict SLAs and customer expectations.
- Kitting & Product Prep: Customized bundling, labeling, and packaging to ensure your products are retail- and platform-ready.
- Returns Management: Streamlined processing and inspection of returned items to maximize recovery and customer satisfaction.
- Customized 3PL Solutions: Scalable strategies tailored to your brand’s needs — from startup to enterprise level.
- Seamless Integrations: Direct API connections with major eCommerce platforms like Shopify, Amazon, Walmart, and WooCommerce for real-time data visibility.
At Fastrack, we go beyond basic fulfillment — we build logistics systems that empower your business to scale smarter and faster.
What eCommerce logistics services does Fastrack offer?
At Fastrack Fulfillment, we’re more than a logistics provider — we’re your strategic partner in long-term growth. What truly sets us apart is our foundation: we’ve been in your position. As former eCommerce sellers who started in 2012, we understand the real-world challenges of scaling online businesses — from inventory losses and delayed shipments to missed SLAs and account restrictions.
With over 20 years of experience as distributors and brick-and-mortar logistics operators since 1992, we’ve combined deep industry knowledge with cutting-edge technology to deliver a 3PL experience that’s built on trust, transparency, and results.
We designed Fastrack to eliminate the pain points we once faced. From product prepping and hands-free fulfillment to returns management and fully customized logistics solutions, we offer a complete ecosystem tailored to your brand. Our 20,000+ sq. ft. facility, real-time inventory management tools, and seamless eCommerce integrations ensure total control, full visibility, and unmatched operational efficiency.
Driven by innovation, powered by performance, and committed to your success — that’s what makes Fastrack different.
What eCommerce logistics services does Fastrack offer?
Fastrack Fulfillment provides a complete range of end-to-end eCommerce logistics solutions designed to streamline operations and fuel growth. From secure receiving and organized storage in our 20,000+ sq. ft. facility to fast, accurate, and hands-free pick, pack, and ship services, we handle every step of the fulfillment process with precision. We also offer customized kitting, labeling, and product prep to ensure your items are retail- and platform-ready. Our returns management system is built to process, inspect, and restock items efficiently, helping you maintain customer satisfaction and minimize loss. With seamless API integrations to platforms like Shopify, Amazon, Walmart, and WooCommerce, you gain real-time visibility and control over your inventory and orders. Every solution we offer is scalable, adaptable, and tailored to your brand — because at Fastrack, we don’t just move products; we move your business forward.
How do I get started?
Getting started with Fastrack Fulfillment is quick and simple. Begin by reaching out to our team through our website or by contacting us directly to discuss your business needs, product type, and fulfillment goals. We’ll provide a customized proposal outlining the best logistics plan for your brand — including onboarding, integration, and pricing options. Once approved, we’ll guide you through a seamless setup process, connect your sales channels, and help you ship your first batch of inventory to our warehouse. From there, our team handles the rest — storage, order processing, shipping, and returns — while you track everything in real time through your dedicated client dashboard. At Fastrack, we make onboarding effortless so you can focus on growing your business, not managing logistics.
What are your pricing options?
At Fastrack Fulfillment, we believe in transparent, flexible pricing tailored to your business needs. Our rates are designed to scale with your growth — whether you’re shipping a few hundred orders a month or managing nationwide distribution. We offer customized plans that cover storage, receiving, pick and pack, labeling, kitting, and returns, with no hidden fees or long-term commitments.
Our team works with you to create a fulfillment strategy that aligns with your budget, volume, and goals. Plus, we guarantee to beat your current in-house fulfillment cost while delivering faster turnaround times and higher accuracy. For a detailed quote, contact us for a personalized rate plan that fits your brand’s scale and stage.
Our Services
Fulfillment & Shipping
How quickly can you fulfill orders?
Fastrack Fulfillment handles returns for a wide range of products, including apparel, electronics, home goods, health and wellness items, and more. Each returned item is carefully inspected, and we work closely with our clients to determine the appropriate resolution — whether that’s restocking, replacement, or disposal.
When it comes to shipping, speed is our priority. We guarantee same-day shipping for all qualified orders received before cutoff time, ensuring every package leaves our facility within 24 hours. Our streamlined operations, real-time tracking, and carrier partnerships help your customers receive their orders faster while maintaining accuracy and reliability at every step.
Where do you ship to?
Fastrack Fulfillment currently ships nationwide across the United States. Our centrally located warehouse and partnerships with leading carriers such as UPS, FedEx, and USPS allow us to provide fast, reliable, and cost-effective delivery to every state. Whether you’re fulfilling eCommerce orders, wholesale shipments, or subscription boxes, we ensure your products reach your customers quickly and safely — with most orders shipped the same day they’re received.
Do you offer returns processing?
Yes — Fastrack Fulfillment provides comprehensive returns management to help brands maintain customer satisfaction and operational efficiency. Our team carefully inspects each returned item, records the condition, and follows your customized return policy for restocking, repackaging, or disposal.
We can tailor every step of the process to match your business preferences — including labeling, product refurbishment, and customer communication guidelines. Whether you manage a growing eCommerce store or a large retail operation, Fastrack ensures your returns are handled quickly, accurately, and transparently.
Technology
Is your software easy to use?
Absolutely. Fastrack’s fulfillment software is designed for simplicity, transparency, and full control — whether you’re managing a few SKUs or a large product catalog. Our cloud-based dashboard allows you to track inventory, monitor orders, view shipping updates, and manage returns in real time, all from one intuitive platform.
It integrates seamlessly with major eCommerce systems like Shopify, Amazon (FBA/FBM), Walmart, and WooCommerce, giving you the same level of automation and reliability you’d expect from FBA — but with greater flexibility, lower costs, and direct brand control. You’ll have full visibility into every stage of fulfillment without the limitations of traditional marketplaces.
Two-Step Dropshipping
What is two-step dropshipping, and how does it work at Fastrack?
Unlike traditional dropshipping — where products are sent directly from suppliers to customers — Fastrack’s two-step dropshipping model ensures greater quality control, faster delivery, and stronger brand consistency.
Here’s how it works: products from your suppliers are first shipped to our warehouse, where we inspect each item for quality, then repackage and label it using your custom branding if desired. Once processed, we ship directly to your customers within 24 hours.
This approach eliminates the risks of inconsistent packaging, delayed shipments, and marketplace policy violations while delivering a polished, professional experience that builds customer trust and strengthens your brand reputation.
What are the benefits of using Fastrack for my two-step dropshipping needs?
Fastrack Fulfillment’s two-step dropshipping solution is built to simplify your operations and give your brand a professional edge. Here’s what makes our service stand out:
- Seamless Integration: Effortlessly connect your online store with our system for fully automated order fulfillment.
- Expert Inventory Management: We manage your stock levels, restocking schedules, and storage to ensure you never run out of your best-selling products.
- Quality Control: Every item is inspected upon arrival and before shipment to guarantee your customers receive only the best.
- Custom Branding (Optional): Strengthen your brand presence with custom packaging, inserts, and labels tailored to your business.
- Fast, Reliable Shipping: With same-day or next-day processing, your customers enjoy quick, dependable delivery anywhere in the U.S.
- Transparent Tracking: Access real-time inventory and shipment updates through our easy-to-use client dashboard.
- Dedicated Support: Our logistics experts are available to guide you through every step of the fulfillment process.
- Marketplace Compliance: Our process ensures your business stays compliant with marketplace policies, reducing the risk of account issues or suspensions.
In short, Fastrack turns two-step dropshipping into a scalable, brand-first fulfillment system — designed for growth, reliability, and total peace of mind.
How do I integrate my online store with your two-step dropshipping service?
Getting started with Fastrack’s two-step dropshipping service is fast and effortless. Simply reach out to our team, and we’ll walk you through the onboarding and integration process step by step. We’ll connect your online store to our fulfillment platform — whether you sell on Shopify, Amazon, Walmart, WooCommerce, or another marketplace — and set up automated order syncing for hands-free operations.
Our experts will also help you optimize product listings, configure inventory settings, and ensure your orders are processed seamlessly from start to finish. Once connected, every order flows directly from your store to our system for quality check, branding, and same-day shipping. With ongoing support and real-time visibility, your two-step dropshipping operations stay efficient, transparent, and worry-free.
Reverse Logistics
What types of products do you accept for returns processing?
Fastrack Fulfillment handles returns for a wide variety of product categories, including apparel, beauty and personal care items, health and wellness products, toys, home goods, and consumer electronics. Each returned product is carefully inspected and processed according to your brand’s specific return policy — whether that means restocking, repackaging, or disposal.
If your products have unique handling or compliance requirements, our team can create a customized returns workflow to ensure safety, accuracy, and efficiency. Simply reach out to us to discuss your product type and return preferences.
How do you handle damaged or defective returns?
At Fastrack Fulfillment, every returned item goes through a thorough inspection process upon arrival at our facility. If a product is found to be damaged or defective, our team documents the issue with detailed notes and photos, then follows your preferred resolution procedure — whether that’s issuing a refund, sending a replacement, repairing the item, or discarding it per your instructions.
We tailor our return handling to match your brand’s policies, ensuring each case is resolved quickly, transparently, and with minimal disruption to your customer experience.
What is your policy on return shipping costs?
Our standard policy is that customers are responsible for return shipping costs, unless the return is the result of an error on our end — such as an incorrect or damaged item being shipped. However, at Fastrack Fulfillment, we understand that every brand operates differently, so we offer fully customizable return shipping policies to fit your business model.
Whether you prefer to cover return costs, offer prepaid return labels, or handle them on a case-by-case basis, our team can tailor the process to align perfectly with your customer service strategy and brand experience.
How can I track the status of a return?
Tracking your returns with Fastrack Fulfillment is simple and transparent. Through your client dashboard, you can view real-time updates at every stage — from when a return is received at our warehouse to inspection, resolution, and restocking or refund completion.
Each return is logged with detailed notes, photos (if applicable), and timestamps, so you always have full visibility into your inventory and customer service actions. Our system keeps you informed and in control — ensuring a smooth, traceable return process from start to finish.
Can I customize my return policy?
Yes — absolutely. Fastrack Fulfillment offers fully customizable return policies to match your brand’s specific goals and customer experience standards. We’ll work closely with you to define how returns are handled, including eligibility criteria, timeframes, restocking rules, and who covers shipping costs.
Whether you want to offer free returns, charge restocking fees, or create product-specific guidelines, our team will implement a policy that reflects your brand values, operational needs, and customer expectations — all while maintaining efficiency and compliance.
FBA/WFS
What are the specific FBA/WFS prep requirements?
Fastrack Fulfillment fully complies with Amazon FBA and Walmart WFS prep standards to ensure your products are ready for seamless check-in and avoid costly delays or rejections. Our team handles all required prep services, including labeling (FNSKU and shipping labels), poly-bagging, bubble wrapping, bundling, cartonization, and pallet preparation — all according to marketplace specifications.
We verify that every shipment meets Amazon’s and Walmart’s packaging, labeling, and shipping guidelines, ensuring your inventory arrives on time and in perfect condition. If you have unique product requirements, we’ll tailor your prep process to match them precisely — helping you stay compliant, efficient, and worry-free.
What is the typical turnaround time for your FBA/WFS prep services?
Fastrack Fulfillment is known for its fast and reliable turnaround times. Most FBA and WFS prep orders are completed within 24–48 hours of receiving your inventory, depending on project size and service complexity.
Every unit is carefully inspected, labeled, and packaged according to Amazon or Walmart requirements to ensure compliance and minimize delays at their fulfillment centers. For larger or ongoing prep projects, we provide a dedicated schedule and live tracking so you always know the exact status of your inventory — from arrival to outbound shipment.
Can you handle large volumes of inventory?
Yes — Fastrack Fulfillment is fully equipped to handle high-volume inventory and large-scale operations. Our 20,000+ sq. ft. warehouse features multiple loading docks, pallet storage capacity, and advanced warehouse management systems (WMS) to efficiently manage inbound and outbound flow.
Whether you’re sending full containers, truckloads, or palletized shipments, our team ensures fast receiving, organized storage, and accurate processing. We also scale seamlessly during peak seasons to meet increased demand without delays. From startups growing rapidly to established brands managing nationwide distribution — Fastrack has the infrastructure, technology, and experience to handle it all.
Do you offer any additional services, such as product photography or listing optimization?
Yes — Fastrack Fulfillment goes beyond logistics to help you strengthen your brand and boost sales. We offer value-added services such as professional product photography, content creation, and listing optimization to enhance your online presence and improve conversion rates.
Our creative team can help you design compelling product images, write SEO-optimized listings, and develop enhanced brand content tailored to platforms like Amazon, Walmart, Shopify, and TikTok Shop. By combining fulfillment with marketing support, Fastrack provides a complete, growth-focused solution under one roof.
DTC (Direct to Customer)
What types of products do you fulfill for DTC orders?
Fastrack Fulfillment handles a diverse range of products for direct-to-consumer (DTC) brands, including apparel, accessories, electronics, home goods, toys, health and wellness supplements, and beauty products. We also specialize in subscription boxes, multi-item kits, and customized packaging projects, ensuring each order is assembled and shipped exactly to your specifications.
If your products require special handling, temperature control, or unique packaging, our team can create a custom fulfillment plan tailored to your needs. Whatever your niche, Fastrack provides the speed, accuracy, and reliability your DTC brand deserves.
Can I use my own packaging materials?
Yes — absolutely! Fastrack Fulfillment encourages brands to use their own custom packaging materials to deliver a memorable unboxing experience and strengthen brand identity. You can send us your branded boxes, mailers, inserts, or any other packaging elements you’d like used for your orders.
Our team will ensure your materials are stored, managed, and applied correctly to each shipment, while also verifying that they meet carrier and safety requirements for smooth delivery. We can even help optimize your packaging design for efficiency, protection, and presentation — so every order leaves a lasting impression.
What is the typical turnaround time for DTC order fulfillment?
At Fastrack Fulfillment, speed is one of our core strengths. Most DTC orders are processed and shipped within 24 hours on business days after being received in our system. Our streamlined workflows, real-time inventory management, and advanced order automation ensure every package moves quickly and accurately through our warehouse.
While turnaround times may vary slightly depending on order volume, product complexity, or carrier schedules, our goal is always the same — same-day shipping and next-day delivery readiness to keep your customers satisfied and your brand reputation strong.
Do you offer international shipping for DTC orders?
Currently, Fastrack Fulfillment ships exclusively within the United States. However, we are in the process of expanding our network to include international shipping options in the near future.
For special cases or bulk export requests, our team can review and handle international shipments on a case-by-case basis. If you have specific international fulfillment needs, please reach out — we’ll evaluate your requirements and find the most efficient solution possible.
How do I track the status of my orders and inventory?
Fastrack Fulfillment provides a powerful, easy-to-use client dashboard that gives you real-time visibility into every part of your operation. From this intuitive platform, you can track order status, monitor inventory levels, view shipment details, and generate performance reports — all in one place.
The system updates automatically as orders move through each stage of fulfillment, so you always know exactly what’s in stock, what’s shipping, and what’s been delivered. With Fastrack, you get full transparency and control over your logistics — anytime, anywhere.
Get Your Free Quote Today!
Ready to experience the difference? Contact us for a free, personalized quote and discover how we can help take your e-commerce business to the next level.